FAQs

Bonfire Prepaid Gift Mastercard cards are available at participating New World, Pak'nSave, Four Square, and selected convenience stores nationwide.

Use our online store locator to find your nearest retailer. Please nore, Bonfire gift cards are currently available for purchase only in New Zealand. They can be used for most online purchases and almost anywhere overseas that Mastercard is accepted.

Purchased in store?
Good news. Your card is already activated and ready to use. Just sign the signature strip on the back before spending.

Purchased online?
You will need to activate your card first. Click here to activate it and create an account so you can view your balance anytime.

Bonfire gift cards can be loaded with any amount between $25 and $1,000, in $1 increments, so you can choose the value that suits your needs.*

When purchasing online, you can order up to 40 cards per transaction. Each card can be loaded between $25 and $1,000, with a maximum total load value of $4,000 per order, excluding fees.

When purchasing in store, you can buy up to 5 cards per transaction, with a combined maximum load value of $1,000, excluding fees.

For full details, please see our Terms & Conditions and Fees pages.

It cannot be used:

• At ATMs or for cash withdrawals

• For direct debits or recurring payments

• At pay-at-pump fuel services

• For gambling services

• With manual imprinters (click-clack machines)

• At any merchant that chooses not to accept prepaid gift cards

• At merchants identified as conducting potentially fraudulent transaction
  
  

Yes; the expiration date for your bonfire gift card is displayed on the front of the card. Bonfire gift cards expire at midnight on the last day of the expiry month displayed. After expiry, your bonfire gift card will no longer be usable.

When making a payment in-store, simply swipe your Bonfire card, select ‘Credit’ and enter your PIN found under the scratch panel on the back of the card to complete the purchase. Note that selecting Savings or Cheque will cause transactions to decline. 

No. Bonfire gift cards cannot be used to withdraw cash from ATMs or to receive cash out at any merchant. This is standard practice for most prepaid and gift card providers, as these cards are designed for purchases only, either in store or online.

Generally, no.

Bonfire Gift Cards cannot be used for recurring payments or subscription services. This includes platforms like Netflix, Spotify, Uber, and other services that automatically charge your card on an ongoing basis.

This is standard for most prepaid and gift card providers, as gift cards are designed for one-off purchases rather than ongoing billing arrangements.

If you’re unsure whether a service accepts prepaid cards, we recommend checking directly with the provider before making a purchase.

If your card is lost, you can block it quickly and easily by logging into your Bonfire account*, selecting the card, and following the prompts to block it. Once blocked, all transactions on that card will be declined.

If you happen to find your card later, you can log back in and unblock it the same way to continue using it.

*Please note, You must have registered your Bonfire gift card before it was lost to use this feature.

As with most prepaid gift cards, balance transfers or replacement cards are not available for lost or stolen cards.

For full details, please refer to our Terms & Conditions.

Card authorisations, or “hold” transactions, happen when a merchant temporarily reserves a portion of your card balance, often at hotels, car rentals, or similar services. The reserved amount is usually refunded in full or in part later.

Because your Bonfire Gift Card is a prepaid gift card, it cannot be used for these types of transactions. This is standard for most gift cards, which are designed for one-off purchases rather than temporary holds.

Please refer to our Terms & Conditions for more details.

An activation code is set on bonfire gift cards ordered online and will be sent to the nominated email address at the time of purchase. This code is used to activate the card to enable purchases. To activate your bonfire gift card please click here and enter your activation code when prompted. If gifting a bonfire gift card, please make sure you share the activation code with the gift recipient.

Bonfire gift cards ordered online come with an activation code, which is sent to the email address you provide at the time of purchase. This code is required to activate your card before it can be used for purchases.

To activate your card, simply click here and enter your activation code when prompted.

If you’re giving a Bonfire gift card to someone else, be sure to share the activation code with the recipient so they can start using the card right away.

Activation codes are a standard security feature used by most prepaid and gift card providers to ensure your card is ready and safe for use.

If your gift card is damaged, not working, and hasn’t been activated, you can contact us here for instructions on how to return it and get assistance.

We’re happy to help ensure your card can be replaced or resolved quickly.

Bonfire uses industry-standard 256-bit TLS encryption to keep all your interactions secure. When purchasing a gift card, your credit card details are never seen by us. They are sent directly to our PCI DSS-certified payment partner for safe processing.

This ensures your information stays private and protected every time you make a purchase.